I think everyone should read "Away from the Icebergs". It is true. We can't hold on to all of our old ways of doing things, every print reference book, expect people to come to us in our buildings during our open hours if they don't fit people's info need hours BUT we are also a business and must remind the public of that.
I never cease to be amazed by people who are regular, life-long library users, who are just in awe of our resources when I show them the databases we have and how they work. We have to find a way to promote this more, not just by having them available, but through demos, on the website (highlights), or even through outreach PSAs ( in better financial times).
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